Design process and ordering
Returns and exchanges
I don't accept returns, exchanges, or cancellations. But please contact me if you have any problems with your order. Returns and exchange details - Considering all items are made to order, all sales are final. I do not provide refunds or exchanges unless the order arrived damaged or there is an error on my end. If you have an issue with an item please contact me ASAP so we can work together to ensure you're satisfied.
All domestic orders are shipped via USPS Priority or First Class (depending upon weight) and should arrive within 3-5 business days. International orders can take between 1-3 weeks to arrive. Etsy will send a notification once the order has shipped with tracking info.
***Please note that international buyers are responsible for any customs/import duties that your country may impose upon the shipment of the package. Packages cannot be marked as "gift." Full retail cost of goods will appear on shipping label and packing slip. Lola louie paperie is not responsible for delays in customs.
Please triple check your mailing address before submitting an order. I am not responsible for items shipped to an incorrect address provided with payment.